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Madison Avenue Salons

Salon policies

We want every visit to leave you feeling refreshed and well looked after. These policies help us keep appointment times open for every client and keep each stylist’s day fair. They apply at both Madison Avenue Salon in Madison and Madison Avenue East in Old Saybrook.

Our policies at a glance

  • Canceling or rescheduling Please give at least 24 hours' notice
  • Canceling with less than 24 hours' notice Up to 50% of the booked service may be charged
  • Missing an appointment Up to 100% of the booked service may be charged
  • More than two late cancellations Future appointments must be prepaid or booked same-day
  • Services over 2 hours, new clients booking online or by phone A credit card on file is required
  • Weddings A deposit is required, and canceling less than 48 hours ahead forfeits it
  • Adjustments Available within one week of your visit
  • Refunds Not offered on services already provided

Booking and deposits

Some appointments hold a large part of a stylist’s day, so we ask for a little more when you book them.

  • Services over two hours long require a credit card on file when you book.
  • Weddings require a deposit. Cancelling less than 48 hours before the wedding appointment forfeits the deposit.

Cancellations and missed appointments

When an appointment is missed or cancelled at the last minute, your stylist loses the chance to fill that time with another client, and with it the income from that time. To keep this fair for our stylists and for clients waiting for an opening, we ask for at least 24 hours’ notice if you need to cancel or reschedule.

  • Less than 24 hours’ notice: we may charge up to 50% of the booked service.
  • No-show: if you do not arrive for your appointment, we may charge up to 100% of the booked service.
  • Repeated late cancellations: clients who cancel with less than 24 hours’ notice more than twice will be asked to either prepay future appointments or book only same-day appointments.


To cancel or reschedule, call the salon where your appointment is booked.

If something isn't right

We want you to be completely happy with your service. If you need an adjustment after your visit, let us know within one week and we will be glad to take care of it.

We do not offer refunds on services already provided.

Thank you, from the management team at Madison Avenue Salons

Questions about a policy?

Call the salon where you are booked and the front desk will help.

Madison

(203) 318-3070

Old Saybrook

(860) 391-8282

You can also find both salons’ hours and directions on our contact page.

Policies

Salon policies We want every visit to leave you feeling refreshed and well looked after. These policies help us keep appointment times open for every client and keep each stylist’s day fair. They apply at both Madison Avenue Salon in Madison and Madison Avenue East in Old Saybrook. Our policies at a glance Canceling or […]